Atex has been delivering world-class customer support to the media industry for nearly 37 years. The company’s comprehensive software support programs offer you a choice of software maintenance plans to fit your business requirements. These programs provide you with the type of support you need, when you need it.
The Support Services are only available to clients with a current Support and Maintenance Contract. Details of the actual Service Level Agreement (SLA) between Atex and its client will be captured in the contract existing between the two parties
Web Access (AdBase)
Customers with Atex AdBase Support Maintenance Contracts can log new issues or check the status of an existing issue by accessing our TrackWeb system
AdBase Customer Pages login: click here
Atex Customer Support (Non AdBase)
Customers with Atex Maintenance Contracts can log new issues or check the status of an existing issue by accessing our Weblog call tracking system at atex-weblog-us.atex.com.
Atex supports an active User Group program across the world and proactively participates in order to give customers the best forums for exchanging ideas and experience across the Atex solution range. The development of the Product Strategy and Roadmaps is very much influenced by the input gathered from the user groups and customer reference groups. The format of the User Groups varies across the various Regions and Countries.
