Standard Support Services

Atex's standard Support Services includes the following:

Customer Support Helpdesk

Our product support helpdesk is available during office hours on business days. Extended support is available as an additional service and on request. If you have a support contract, you can contact the relevant support centre using the details listed below:

Melbourne, Australia

Support e-mail address:
Support helpdesk: +61 (3) 9261-6222

Milan, Italy

Support requests should be submitted via our online platform:
support.atex.com/jira

Oulu, Finland

Support e-mail address:
Support helpdesk: +358 (0)10 830 9049

Reading, UK

Support e-mail address:
Support helpdesk: +44 (0)207 138 2759

Singapore, Asia

Support e-mail address:
Support helpdesk: +65 6836 8486

Stockholm, Sweden

Support e-mail address:
Support helpdesk: +46 8 506 782 78

Managed Services

Those customers that have a managed service contract can contact our Managed Service desk on:

Managed Services Centre

Support e-mail address:
Support helpdesk: +39 02688217

Online Support

Problems can also be reported 24x7 via our issues management portal:

Customer Jira Address: support.atex.com/jira
Customer Weblog Address: custweblog.atex.com

Various levels of information including product documentation, software downloads, FAQs, patches, release news, training details and customer discussion forums are also available online following locations:

Web Developers: support.atex.com
Genera and Genesis related documentation: support-ap.atex.com

Want to know more? Contact Us