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Standard Support Services
Atex’s standard Support Services include the following:
Customer Support Helpdesk
Our product support helpdesk is available during office hours on business days. Extended support is available as an additional service and on request. If you have a support contract, you can contact the relevant support centre using the details listed below:
Melbourne, Australia
Support e-mail address: support.asiapac@atex.com
Support helpdesk: +61 3 9016 4722
Milan, Italy
Support requests should be submitted via our online platform:
support.atex.com/jira
Oulu, Finland
Kayak email support: kayakhelp.fi@atex.com
Other products support: support.eu@atex.com
Phone support: +358 207 305 502
Bristol, UK
Support e-mail address: support.eu@atex.com
Support helpdesk: +44 (0)207 138 2759
Singapore, Asia
Support e-mail address: support.asia@atex.com
Support helpdesk: +65 3138 4115
Stockholm, Sweden
Kayak email support: kayakhelp.se@atex.com
Cross-advertising helpdesk: +46 010-4812150
Cross-advertising support: helpdesk.ca@atex.com
Other product support: support.polopoly@atex.com
Support helpdesk: +46 8 506 782 78
Cloud access (Kayak)
ODC: login.odc.fi
Jaicom: jaicom.odc.fi
Managed Services
Customers that have a managed service contract can contact our Managed Service desk on:
Managed Services Centre
Support e-mail address: itmanagedservices@atex.com
Support helpdesk: +39 02 6982 38444
Online Support
Problems can also be reported 24×7 via our issues management portal:
Customer Jira Address: support.atex.com/jira
Various levels of information including product documentation, software downloads, FAQs, patches, release news, training details and customer discussion forums are also available online at the following locations:
Web Developers: support.atex.com
Genera and Genesis related documentation: support-ap.atex.com
Kayak Online Help: kayak.jaicom.com
Kayak Extranet: extra.jaicom.com