We are always at your side to find the ideal solution

24/7 worldwide support options

Standard Support Services

Atex’s standard Support Services include the following:

Customer Support Helpdesk

Our product support helpdesk is available during office hours on business days. Extended support is available as an additional service and on request. If you have a support contract, you can contact the relevant support centre using the details listed below:

Melbourne, Australia

Support e-mail address:
Support helpdesk: +61 3 9016 4722

Milan, Italy

Support requests should be submitted via our online platform:

Oulu, Finland

Kayak email support: kayakhelp.fi@atex.com
Other products support:
Phone support: +358 207 305 502

Bristol, UK

Support e-mail address:
Support helpdesk: +44 (0)207 138 2759

Singapore, Asia

Support e-mail address:
Support helpdesk: +65 3138 4115

Stockholm, Sweden

Kayak email support: kayakhelp.se@atex.com
Cross-advertising helpdesk: +46 010-4812150
Cross-advertising support: helpdesk.ca@atex.com
Other product support:
Support helpdesk: +46 8 506 782 78

Cloud access (Kayak)

ODC: login.odc.fi
Jaicom: jaicom.odc.fi

Managed Services

Customers that have a managed service contract can contact our Managed Service desk on:

Managed Services Centre

Support e-mail address:
Support helpdesk: +39 02 6982 38444

Online Support

Problems can also be reported 24×7 via our issues management portal:

Customer Jira Address: support.atex.com/jira

Various levels of information including product documentation, software downloads, FAQs, patches, release news, training details and customer discussion forums are also available online at the following locations:

Web Developers: support.atex.com
Genera and Genesis related documentation: support-ap.atex.com
Kayak Online Help: kayak.jaicom.com
Kayak Extranet: extra.jaicom.com

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