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Standard Support Services

Atex’s standard Support Services includes the following:

Customer Support Helpdesk

Our product support helpdesk is available during office hours on business days. Extended support is available as an additional service and on request. If you have a support contract, you can contact the relevant support centre using the details listed below:

Melbourne, Australia

Support e-mail address:
Support helpdesk: +61 3 9016 4722

Milan, Italy

Support requests should be submitted via our online platform:
support.atex.com/jira

Oulu, Finland

Support e-mail address:
Support helpdesk: +358 40 576 4184

Wells, UK

Support e-mail address:
Support helpdesk: +44 (0)207 138 2759

Singapore, Asia

Support e-mail address:
Support helpdesk: +65 6836 8486

Stockholm, Sweden

Support e-mail address:
Support helpdesk: +46 8 506 782 78

Managed Services

Customers that have a managed service contract can contact our Managed Service desk on:

Managed Services Centre

Support e-mail address:
Support helpdesk: +39 02 6982 38444

Online Support

Problems can also be reported 24×7 via our issues management portal:

Customer Jira Address: support.atex.com/jira

Various levels of information including product documentation, software downloads, FAQs, patches, release news, training details and customer discussion forums are also available online at the following locations:

Web Developers: support.atex.com
Genera and Genesis related documentation: support-ap.atex.com