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    Standard Support Services

    Atex’s standard Support Services includes the following:

    Customer Support Helpdesk

    Our product support helpdesk is available during office hours on business days. Extended support is available as an additional service and on request. If you have a support contract, you can contact the relevant support centre using the details listed below:

    Melbourne, Australia

    Support e-mail address:
    Support helpdesk: +61 3 9016 4722

    Milan, Italy

    Support requests should be submitted via our online platform:
    support.atex.com/jira

    Oulu, Finland

    Support e-mail address:
    Support helpdesk: +358 40 576 4184

    Wells, UK

    Support e-mail address:
    Support helpdesk: +44 (0)207 138 2759

    Singapore, Asia

    Support e-mail address:
    Support helpdesk: +65 6836 8486

    Stockholm, Sweden

    Support e-mail address:
    Support helpdesk: +46 8 506 782 78

    Managed Services

    Customers that have a managed service contract can contact our Managed Service desk on:

    Managed Services Centre

    Support e-mail address:
    Support helpdesk: +39 02 6982 38444

    Online Support

    Problems can also be reported 24×7 via our issues management portal:

    Customer Jira Address: support.atex.com/jira

    Various levels of information including product documentation, software downloads, FAQs, patches, release news, training details and customer discussion forums are also available online at the following locations:

    Web Developers: support.atex.com
    Genera and Genesis related documentation: support-ap.atex.com